Return and Refund Policy

We strive to provide quality products and excellent customer service. If you are not satisfied with your purchase, please review our return and refund policy below.

1. Eligibility for Returns

  • Items must be returned within 14 days of the delivery date.
  • Products must be unused, in their original packaging, and in resalable condition.
  • Certain items such as perishable goods, gift cards, and personal care products are non-returnable.
  • Proof of purchase or order confirmation is required for all returns.

2. Return Process

  • To initiate a return, follow the instructions provided on our website.
  • Once your return is approved, we will provide a return shipping address.
  • Customers are responsible for return shipping costs unless the item was defective or incorrect.
  • We recommend using a trackable shipping service as we are not responsible for lost return shipments.

3. Refund Policy

  • Refunds will be processed within 14 business days after we receive and inspect the returned item.
  • Refunds will be issued to the original payment method.
  • Shipping fees are non-refundable unless the return is due to our error.
  • If you haven’t received a refund within the stated time, check with your bank or contact us.

4. Exchanges

  • We offer exchanges for defective or damaged items. Contact us within 14 days of delivery for assistance.
  • If the desired exchange item is unavailable, a refund or store credit will be provided.

5. Damaged or Incorrect Items

  • If you receive a damaged or incorrect item, please contact us within 14 days with photos of the product and packaging.
  • We will arrange for a replacement or refund at no additional cost to you.

6. Cancellations

  • Orders can be canceled within 24 hours of purchase, provided they have not been shipped.
  • Once shipped, orders cannot be canceled but may be eligible for returns following this policy.

7. Non-Returnable Items

  • Customized or personalized items.
  • Clearance or final sale items.
  • Health and hygiene products that have been opened.

By purchasing from our website, you agree to this Return & Refund Policy.